FAQ

1. How long does shipping take?

We work with trusted U.S.-based suppliers. Most orders arrive within 5–10 business days. You’ll get tracking details as soon as your order ships

 

2. Where do you ship from?

We ship directly from our fulfillment partners in the United States and Canada, depending on the product. This helps us deliver fast, safe, and reliable shipping to our customers

 

3. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and more.

All payments are securely processed through our trusted payment partner using industry-standard encryption.

 

4. Can I return a product if I’m not happy?

Absolutely! We offer a 14-day return window for unused items in original packaging. If you have an issue, just reach out to us at support@pawreign.com and we’ll help right away

 

5. My pet’s item didn’t fit or wasn’t what I expected — what now?

No worries! Our team is here to help with sizing, returns, or exchanges. Just email us with your order number and we’ll take care of the rest

 

6. How can I track my order?

You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. You can track it anytime!